Our products are made from high-quality materials such as wood, acrylic, durable vinyl, and premium paper to ensure long-lasting durability and vibrant designs.

We not offer Customs at the moment

We strive to use eco-friendly materials whenever possible. Our wooden products, for example, are sustainably sourced, and we are committed to reducing our environmental impact.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

If you wish to cancel your order, you can send an email or call customer support.

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.

Orders typically ship within 3-5 business days. Shipping times vary based on your location, but domestic orders usually arrive within 5-7 business days. International shipping may take longer.

Once your order has shipped, you will receive a tracking number via email. You can use this to track your package online.

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

• You can contact us through our contact page or by emailing us directly at [koalababyproduction@outlook.com]. We aim to respond within 24 hours on business days.

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.